Abstract
To evaluate the patient experience of patients referred to the ESP Orthopaedic Triage Service. To identify the demographic data of the patients
To evaluate patients' expectations and satisfaction of the service
A prospective audit of 50 new patients to the ESP service in Mountain Ash General Hospital and Prince Charles Hospital
The audit was carried out over a 3 month period between December 2008 and February 2009.
Patients were asked to anonymously complete a survey following their appointment. Data was collated independently and analysed with descriptive statistics.
Patients referred to ESP service
Self administered satisfaction survey.
Mean age range 40-59 yrs (range 20 -70yrs). 50% >1 year duration of symptoms.
94% of patient's surveyed rated the service provided as good - excellent. 88% of patient's reported that they were happy to be assessed by the ESP.
96% of patients surveyed agreed they were able to discuss their treatment openly with only 10% preferring to see a Doctor.
The ESP service in Cwm Taff Health board achieves a high level of patient satisfaction.
