Introduction: Outcome data is essential for clinical governance and research purposes, and will inform decisions on resource re-distribution. The Spinal Assessment Clinic (SAC) treats patients with low back pain referred by their GPs.

Method: Low Back Outcome Score (LBOS) data was collected at presentation (Q1) for 691 patients and on review (Q2) for 98 patients. At presentation further administrative information is also collected. At review Q2 patient satisfaction is recorded as well as the patient’s perception of the status of their LBP. Results were compared between three clinic locations; inner city (CIT), urban (URB) and semi-rural (RUR).

Results: Significantly more patients at the inner city clinic cancelled and re-appointed, and significantly fewer could be discharged after the first consultation. Equal numbers were employed in the three locations.

Despite failure of improvement of perceived LBP, many patients reported an improvement of LBOS.

Conclusion: Social and environmental factors influence behaviour within a treatment program. Patients can appreciate the difference between a satisfactory treatment experience and an actual change in their low back pain. Function can increase even when reported pain does not.