Purpose: The purpose of this study was to determine the reasons for patient dissatisfaction after primary TKA.

Method: Primary TKA patients (n=2513) entered into the Ontario Joint Replacement Registry (OJRR) with decision date and one year follow-up data (WOMAC, expectations, satisfaction and willingness to undergo surgery) were analyzed to determine the factors that might be associated with patients who were not satisfied with their total knee replacement.

Results: The majority of patients were satisfied with their TKA (n=1939, 81%), but 169 (7%) were uncertain and 281 (12%) were not satisfied. Pre-operative expectations were important as 89% of patients who did not have their expectations met and 40% who had no expectations were dissatisfied with their TKA. Factors that affected patient satisfaction for their TKA, controlling for age, comorbidity and post-operative complications were better pre-operative WOMAC function scores (p25 point improvement).

Conclusion: In this province-wide study, one in five TKA patients were not satisfied with their surgery at one-year follow-up. It is important that patients, surgeons and healthcare payers recognize significant factors that can lead to patient dissatisfaction and help patients establish realistic expectations prior to undergoing TKA surgery.