Abstract
Introduction
Following recommendations in the NHS Plan, all Trusts in the UK now send copies of correspondence to patients as standard practice. It is not clear whether patients wish to receive such correspondence, nor whether this practices an additional workload on the NHS as patients seek clarification on the medical terminology used in their letters.
Methods
We surveyed 90 consecutive patients in three Consultant Foot & Ankle surgeons' new outpatient clinics at our institution. Sixty patients received a copy of the letter sent to their GP (standard practice) and 30 patients received a letter in plain English addressed to the patient and a copy was sent to the GP (new practice). Patients were sent a cover letter explaining the study a copy of their clinic note and also a questionnaire that asked details about their preferred methods of communication. In addition qualitative interviews with 4 GP Partners were carried out to harbour their opinions.
Results
72 (80%) patients responded to the questionnaire. The majority (95%) wanted a letter about their care, but 76% preferred a letter in plain English addressed to them (new practice) rather than a copy of the letter sent to their GP (standard practice).
27% of respondents who received a copy of their GP letter stated that there were one or more words that they did not understand compared to 8.3% of respondents who received letters in simple English. Many of the patients seeking clarification identified barriers in obtaining explanation.
GP's interviewed welcomed the concept of writing directly to patients and felt that this process could lead to improvements to patient care.
Conclusion
The practice of copying GP letters to patients is flawed, and is not consistent with what patients' want. Central NHS dictums should receive the same level of evidenced-based scrutiny applied to clinical pathways.
