Abstract
Introduction: An audit was undertaken to quantify patient satisfaction in the Orthopaedic Outpatient setting.
Materials and Methods: A 16 point questionnaire on a Likert scale of 1 to 5 was used. 216 consecutive questionnaires were distributed to patients attending the elective orthopaedic clinic during a three week period. The questionnaire collected details of sex, age, the grade of the health professional primarily assessing the patient in the clinic, administration of the appointment, welcome by reception staff, waiting room facilities, 7 questions pertaining to the care provided by the health professional primarily assessing the patient, 1 question regarding nurses and 2 regarding the overall service.
Results: Completed data was available only from 178 respondents (82.4%). There were 109 females and 69 males. 13 patients were under 20, 34 between 20 to 39, 61 between 40 to 60 and 70 over 60. 105 patients were seen by the Consultant, 49 by the Registrar, 14 by the Senior House Officer, 8 by a Physio Practitioner and 2 by an Associate Specialist. The mean score for questions 7 to 13 that pertained to the consultation with the health professional showed the following results. Associate Specialist 5.00, SHO 4.74, Consultant 4.70, Physio 4.68 and Registrar 4.63. The differences were not significant (P=0.017).
Conclusions: Our results show that patients are satisfied by being assessed even by Senior House Officers as long as normal NHS work practices are complied with.
Conflicts of Interest: None
Source of Funding: None
Correspondence should be addressed to: SBPR at the Royal College of Surgeons, 35–43 Lincoln’s Inn Fields, London WC2A 3PE, England.
